I have worked for many large corporations and believe me if, a company really wants your business they will do everything that they can to get it. They might offer more perks for you and your customers and best of all, lower fees. If you are a university, you could be offered new score boards on your campus or a new dining facility. Now does this get your attention?
When you are proactively engaging in ongoing communication and always looking out for the best interest of your customers, this type of scenario can result in a positive outcome for you. Your customer might mention that he was visited by another consultant who offered him lower fees, new score boards, new dining halls, however, due to your history with the company and relationship as a trusted advisor your business with them isn’t threatened. Over the years you have nurtured the relationship progressively positioning your customer in the market.
I haven’t mentioned the personal relationships, but they too run the same way. We all go day to day to depend on our partners, but when do we give them the respect and the honor that they deserve? Is it saved for Valentine’s Day? How about the other 364 days of the year. I am very fortunate in that I have this type of relationship where my spouse will bring me a cup of tea, just because! He is very consistent with this and happy to do this for me. What do I do for him? I bake him his favorite cookies, his favorite cheesecake for his birthday and I also pay attention to how he walks in the door from work each day. I respond accordingly and if he is down, I try to help bring about a change and a relaxation to his demeanor. The majority of this is done very easily. My home and offices are all Feng Shui compliant. I believe we all deserve peace and calmness around us and when we walk into our home, we just automatically start relaxing our shoulders and shake off the stress of the day. That, my friend, is what a Feng Shui analysis can do for all of you!
Yvonne is available for consultations, mentoring and speaking engagements.
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